Limited Repair Warranty

Article I — Scope of Limited Repair Warranty

1.1 Purpose

This Limited Repair Warranty establishes the terms and conditions under which Portillo Automotive, LLC may provide warranty coverage for specific repair services and replacement parts identified on the applicable Repair Order or Invoice.

1.2 Scope of Coverage

This Warranty applies only to the specific repairs, replacement parts, labor, adjustments, calibrations, and services expressly identified on the applicable Repair Order or Invoice.

Coverage does not extend to unrelated systems, components not repaired or replaced, pre-existing defects, prior damage, or future failures unrelated to the authorized repair.

1.3 Covered Workmanship

Portillo Automotive warrants that covered repairs will be performed in a workmanlike manner using commercially reasonable automotive repair practices appropriate for the type of service authorized.

Workmanship coverage applies only when the claimed condition is determined to result directly from the installation or performance of the specific repair and not from an unrelated condition, excluded cause, normal wear, or subsequent damage.

1.4 Replacement Parts

Replacement parts supplied by Portillo Automotive are covered only as expressly stated in this Warranty and subject to applicable manufacturer or supplier warranty terms.

1.5 Available Warranty Remedy

If a covered condition is confirmed, Portillo Automotive may, to the extent permitted by law, reperform the repair, repair or replace the affected component, issue a credit, or refund the amount paid for the covered repair.

Article II — Inspection, Road Testing, Vehicle Condition, and Delivery

2.1 Authorization to Operate the Vehicle

The Customer authorizes Portillo Automotive and its authorized personnel to start, operate, move, raise, reposition, inspect, and road test the Vehicle as reasonably necessary for diagnosis, repair, calibration, verification, quality control, and delivery.

2.2 Road Testing

Road testing may occur before, during, or after repairs and may include city driving, highway driving, acceleration, braking, steering, suspension evaluation, transmission operation, engine performance, and other operating conditions reasonably related to the authorized work.

2.3 Limited Scope of Inspection

Any inspection or road test is limited to systems reasonably related to the authorized repair. It is not a certification that every component or system of the Vehicle has been inspected or found free of defects.

2.4 Post-Repair Verification

Successful verification establishes only that the authorized repair operated as intended at the time of evaluation. It does not guarantee future performance or the condition of unrelated systems.

Article III — Diagnostic Services, Repair Limitations, and Authorization

3.1 Limited Diagnostic Scope

Unless otherwise authorized in writing, diagnostic services are limited to the concerns reported by the Customer or reasonably observed during evaluation.

3.2 Progressive Diagnosis

The Customer understands that automotive diagnosis may require progressive testing, disassembly, repair, calibration, or road testing before the underlying cause can be identified.

3.3 Hidden Conditions

Corrosion, internal damage, contamination, prior repairs, aftermarket modifications, collision damage, and concealed component failures may not be discoverable until work has begun.

3.4 Additional Repairs

Portillo Automotive will make reasonable efforts to obtain authorization before performing work materially outside the previously authorized scope.

Article IV — Customer Responsibilities and Warranty Preservation

4.1 Maintenance Obligations

The Customer is responsible for maintaining the Vehicle according to manufacturer recommendations and any specific written instructions provided by Portillo Automotive.

4.2 Fluid Levels

The Customer must maintain proper engine oil, coolant, transmission fluid, brake fluid, differential fluid, and other required fluid levels.

4.3 Warning Conditions

The Customer should promptly investigate warning lights, overheating, abnormal noises, smoke, vibration, fluid leaks, loss of power, braking concerns, or steering concerns.

4.4 Prevention of Additional Damage

If continued operation may cause additional damage or create an unsafe condition, the Customer should stop operating the Vehicle as soon as it is reasonably safe to do so.

Article V — Warranty Exclusions and Limitations

5.1 Normal Wear

This Warranty does not cover normal wear, routine maintenance, age-related deterioration, corrosion, rust, or components reaching the end of their normal service life.

5.2 Improper Operation or Misuse

Coverage does not apply to damage resulting from racing, competition, excessive engine speed, overloading, improper towing, off-road use, abuse, neglect, or operation contrary to manufacturer recommendations.

5.3 Improper Fluids

Coverage does not apply to damage caused by overfilling, underfilling, contaminated fluids, incorrect viscosity, incompatible fluids, improper coolant mixtures, improper fuel, or failure to maintain required fluid levels.

5.4 Continued Operation

Additional or progressive damage resulting from continued operation after warning lights, overheating, loss of oil pressure, fluid leaks, abnormal noises, smoke, grinding, braking failure, or steering failure may be excluded from coverage.

5.5 Outside Repairs and Modifications

Damage caused or contributed to by unauthorized repairs, modifications, performance tuning, electrical alterations, lift kits, lowering kits, oversized tires, or aftermarket accessories may be excluded.

Article VI — Warranty Claim Procedures

6.1 Reporting a Concern

The Customer should notify Portillo Automotive as soon as reasonably practicable after discovering a concern believed to relate to a covered repair.

6.2 Opportunity to Inspect

Except where emergency action is reasonably necessary, the Customer agrees to provide Portillo Automotive a reasonable opportunity to inspect the Vehicle before authorizing warranty-related work elsewhere.

6.3 Emergency Repairs

The Customer should preserve invoices, photographs, diagnostic reports, towing records, and removed parts when reasonably available following emergency repairs.

6.4 Warranty Evaluation

Eligibility will be evaluated based on the scope of the original repair, inspection findings, available records, manufacturer information, and the terms of this Warranty.

Article VII — Customer-Declined Repairs and Deferred Services

7.1 Customer Decision

The Customer may decline recommended repairs, maintenance, diagnostics, or safety-related services.

7.2 Effect of Declining Repairs

Declining recommended work may increase future costs, reduce reliability, cause additional failures, or create unsafe operating conditions.

7.3 Documentation

Declined recommendations may be documented on the estimate, Repair Order, Invoice, inspection report, digital communication, or a separate acknowledgment.

Article VIII — Customer-Supplied Parts

8.1 Customer Responsibility

The Customer assumes responsibility for selecting, purchasing, and supplying any part not furnished by Portillo Automotive.

8.2 No Part Warranty

Portillo Automotive does not warrant the quality, durability, compatibility, design, or performance of customer-supplied parts.

8.3 Installation Workmanship

Any labor warranty applies only to workmanship directly associated with installation and does not cover failure caused by the supplied part itself.

Article IX — Vehicle Storage, Possession, and Abandonment

9.1 Vehicle Pickup

The Customer agrees to retrieve the Vehicle within the period disclosed after receiving notice that it is ready for pickup.

9.2 Storage Charges

Disclosed storage charges may begin to accrue if the Vehicle is not retrieved within the stated period, subject to applicable law.

9.3 Statutory Rights

Portillo Automotive reserves all possessory lien, mechanic's lien, storage, and abandoned-vehicle rights available under applicable law.

Article X — Payment Terms and Financial Responsibility

10.1 Payment Due

Unless otherwise agreed in writing, payment is due upon completion and before release of the Vehicle.

10.2 Deposits

Deposits may be required for special-order parts, high-value assemblies, custom purchases, or repairs requiring substantial advance expense.

10.3 Taxes and Fees

The Customer is responsible for applicable taxes and properly disclosed shop supplies, environmental charges, towing, sublet work, and other authorized charges.

Article XI — Limitation of Responsibility

11.1 Authorized Scope

Portillo Automotive's responsibility is limited to exercising reasonable professional care in performing the specific services authorized by the Customer.

11.2 Future Performance

Completion of a repair does not guarantee future reliability, prevent unrelated failures, eliminate normal wear, or constitute a warranty of the entire Vehicle.

11.3 Non-Waivable Rights

Nothing in this Warranty is intended to waive or restrict any right or remedy that cannot legally be waived or restricted.

Article XII — Digital Communications, Photographs, and Records

12.1 Electronic Communications

The Customer authorizes communications by telephone, text message, email, digital inspection platform, and other agreed electronic methods.

12.2 Photographs and Video

Portillo Automotive may photograph or record the Vehicle to document condition, diagnostic findings, repairs, warranty concerns, quality control, insurance matters, or legal claims.

12.3 Electronic Authorization

Electronic signatures, text approvals, email approvals, and digital authorizations may be treated as evidence of customer authorization to the extent permitted by law.

Article XIII — Governing Law and Dispute Procedures

13.1 Governing Law

This Agreement shall be governed by applicable Texas law, without limiting non-waivable consumer protections.

13.2 Informal Resolution

Before filing a legal action, the parties are encouraged to provide written notice describing the dispute and allow a reasonable opportunity for inspection and informal resolution.

13.3 Mediation

Where appropriate, the parties may attempt confidential mediation before proceeding with litigation, unless immediate relief is required.

Article XIV — General Contract Provisions

14.1 Entire Agreement

This Warranty, the applicable Repair Order, Invoice, Warranty Summary, and any written amendments form the complete agreement concerning the covered repair.

14.2 Severability

If a provision is found unenforceable, the remaining provisions remain effective to the maximum extent permitted by law.

14.3 No Waiver

Failure to enforce any provision does not waive the right to enforce it later.

Article XV — Definitions

Agreement

This Limited Repair Warranty, the Warranty Summary, applicable Repair Order, Invoice, and incorporated written terms.

Authorized Repair

The specific labor, parts, diagnostics, programming, calibration, inspection, or service approved by the Customer.

Covered Repair

A repair determined to qualify for warranty consideration under this Agreement.

Customer

The vehicle owner or person or entity legally authorized to approve the repair.

Vehicle

The motor vehicle identified on the applicable Repair Order or Invoice.

Warranty Period

The applicable time and/or mileage limitation stated for the repair.

Article XVI — Customer Representations and Certifications

The Customer represents, to the best of their knowledge, that:

• They own the Vehicle or have lawful authority to authorize repairs.
• Information provided regarding the Vehicle, its condition, prior repairs, maintenance, and reported concerns is accurate.
• Known accidents, flood damage, salvage history, modifications, performance tuning, or other relevant conditions have been disclosed.
• Any pending legal proceeding, insurance dispute, or claim involving the Vehicle that could reasonably affect the requested services has been disclosed.

Article XVII — Final Provisions and Customer Certification

17.1 Complete Agreement

This Warranty and incorporated documents constitute the complete agreement concerning the covered repair.

17.2 Customer Certification

By signing the applicable Repair Order, Invoice, or warranty acknowledgment, the Customer certifies and acknowledges that:

• They have read this Agreement or were provided a reasonable opportunity to read it.
• They understand the Agreement and had an opportunity to ask questions.
• They understand the Warranty Summary is only a summary.
• They understand the complete Warranty is available at www.PortilloAutomotive.com/warranty.
• They understand coverage applies only to repairs identified on the applicable Repair Order or Invoice.
• They agree to the applicable terms and conditions.